Here are answers to some common questions ExpertEditors.net gets about its proofreading, editing and feedback services.
If you don’t find the answer you’re looking for, feel free to contact us by chat, telephone or email. We are available 24/7.
How do I find out how many words are there in my document?
To find out how many words your document has click here
How do I submit a document for proofreading?
Submitting a document is very easy. You can just fill up and upload your documents to our order page. It’s that simple!
How will my documents be returned to me?
As soon as your paper is finished, it will be delivered to you via email that was given in the order form.
How can I check on the progress of my paper?
We have 24 hours live support online and through the telephone. You can always chat, call or email us if you have any questions
How fast can you proofread my document?
Our proofers and editors are very fast and detailed. However, it obviously depends on the size of the documents. If you need fast turnaround, we also have that option for a small surcharge.
What payment methods do you accept?
We accept payment by Credit and Debit Card or PayPal as it is the most secure payment system available.
Do I have to have PayPal account to pay?
No, you don’t. Once you are on the PayPal payment page, you can click “pay by Debit or Credit Card”. Or you can always pay by our Credit and Debit Card processing system by Stripe.
Uploaded the wrong document?
If you uploaded a wrong document, don’t worry. Just, contact us by chat, telephone or email and we will assure our editors process the right paper.
Where are you guys located?
Our headquarter is located in New York. However, we also have proofreaders and editors in London and Sydney office.
Can I speak to the editor?
Yes, of course. We are one of the very few companies that will allow you to talk to your editor directly. Simply, let us know that you want to speak to the editor on the order form, and an editor will call you.
What are your hours of operation?
We are 24/7 company. We have dedicated proofreaders and editors available 24 hours to make your document error-free.
Do you guarantee your work?
Of course! We ensure that we will provide you with high quality, affordable editing, and proofreading services and will finish our work by the due date and time we’ve promised.
What is your cancellation policy?
Once you’ve placed your order, you have an hour to cancel your order. If more than an hour have passed, we cannot cancel the order, and this is because our editors work on your paper immediately.